- How long is your shipping time?
It depends on where you are. The time for shipping to the United States is about 15-20 working days, and the time for shipping to other regions is about 15-20 working days.
- Where is my order now?
To track your order, please visit
Enter your tracking number, and you can track your order.
- What is my tracking number?
After delivery, the customer will receive a delivery confirmation email with a confirmation number.
- What is the status of my order?
The customer will receive a confirmation email to prove that we have confirmed your order. It usually takes 1 to 4 days for processing before it can be shipped. After delivery, the customer will receive a delivery confirmation email with a confirmation number. To track your order, please visit https://www.17track.net/cn
Enter your tracking number, and you can track your order.
- I have not received any confirmation emails.
For this, please send an email to service@mrcqy.com.
Please specify your invoice ID, and we will check for you.
- I want to return or refund!
For returns or refunds, please read our return policy first.
If you insist, please send an email to service@mrcqy.com
Please specify your invoice ID, and we will process it for you.
- Which payment method can I use
Pay directly via PayPal balance
Credit cards through Paypal: currently only applicable to credit cards of American customers through Paypal (Visa, MasterCard, Discover, American Express, etc.)
Our contact address: No. 905, Dongda Fortune Center, east of Huada Street, north of Jianshe Avenue, Xinshi District, Heyuan City
Contact number:+ (86) 18688097732
Contact email: service@mrcqy.com
Please feel free to contact us.
Our customer service team works from Monday to Sunday from 9:00 am to 6:00 pm
China Standard Time (CST), UTC +8
