Our 30-day return policy means that you have 30 days to request a return after receiving the product.
You can contact us at service@mrcqy.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.
If you have any return questions, you can always contact us at service@mrcqy.com.
Please use a traceable postal service. If the package is lost or damaged during transportation, all responsibility shall be borne by the buyer.
Return information
1. Please tell us your order number. You can get the order number from the order confirmation email.
2. Please tell us why you are dissatisfied with these items, or damaged places and styles.
3. Send us photos, tell us where the product is damaged, and the style you want to return or exchange.
4. Once the product packaging is opened and the items are artificially damaged during the ride, we will not accept return applications. Please contact our customer service for negotiation.
Return conditions
We only accept returns within 30 days after receiving the order.
The returned items must remain unused in the original packaging (except for damage during logistics).
If the goods are damaged or lost due to logistics reasons, we will re-send them to you for free or refund in full.
All returns must first be approved by our customer service team. We do not accept items returned directly without your direct inspection.
Return shipping fee
If the return shipping cost is proved to be wrong by our company, it will be borne by us, including the wrong items we sent, quality problems and other reasons accepted by our customer service team. After receiving the item, we will provide compensation or resend the replacement item.
If you ordered an incorrect size, product or just want to exchange it, we can also allow returns. You are responsible for the shipping cost, and we will refund the original product cost after receiving the returned item. All transportation costs are non-refundable.
We do not accept packages returned by cash on delivery.
Refund amount
Returns will be processed within 3 days after receiving the package. If any defective or damaged items are found due to our mistakes, we will refund them by Paypal in full.
If the goods are damaged or lost due to logistics reasons, we will re-send them to you for free or refund in full.
Refund method and time
We will use paypal to return to your account the same way, and the amount will be credited to your account within 8 hours after confirming the refund. Please check
China Return address: No. 905, Dongda Fortune Center, east of Huada Street, north of Jianshe Avenue, Xinshi District, Heyuan City
Tel: +(86)18688097732
Email: service@mrcqy.com
Recipient: Mrcqy Return Team
*Our customer service team works from Monday to Sunday from 9:00 am to 6:00 pm
China Standard Time (CST), UTC +8
